FAQs

• I frequently use ride hailing and public transportations for my travel. How is mobi different from these options?

  mobi is an affordable, eco friendly mobility option for first and last mile travels, conveniently covering the distance which may be too far to walk but too near to drive or hail a taxi or ride a bus. Our customers like to use mobi in their daily outings, taxi or ride hailing for urgent appointments and cars for longer distance travels.

• I downloaded the mobi app. But instead of Malaysia operation area, the world map appears. What should I do?

  Please update your app settings to "allow mobi to access location" so the operation area can be reflected correctly.

• What type of vehicle will be used and what is the maximum capacity?

  A 13-seater vehicle including the driver will be used. Hence, a maximum of 12 passengers can ride together in each vehicle for each trip.

• I will be riding mobi with my child. Does my child need a ride ticket?

  Children aged 3 and above would need a ride ticket to ride on mobi since they would be taking up a seat in the van. This is to ensure comfort and safety for your children as they travel together with you using mobi.

• Can I ride with an infant? Is stroller allowed on mobi van?

  You can ride with an infant and a child seat will not be necessary. For safety reasons, we ask that you hold your infant at all times during the ride. Foldable stroller can also be brought onboard, so kindly notify the driver if you will be bringing one.

• What actions and items are prohibited on the mobi van?

  For safe and comfortable shuttle sharing with members in the community, all the followings will be prohibited :
  ×　no eating or drinking allowed
  ×　no smoking allowed
  ×　no pets allowed
  ×　no durians allowed
  ×　no sharp objects and dangerous goods allowed